> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextoriahub.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing FAQ

> Common questions about Nextoria Hub's plans, billing, and limits.

<AccordionGroup>
  <Accordion icon="help-circle" title="What exactly is Nextoria Hub?">
    Nextoria Hub is an all-in-one agency operations platform. It combines project management, client portal, team chat, invoicing, file management, content calendar, campaign tracking, and analytics into a single workspace — replacing the patchwork of Linear, Slack, FreshBooks, Google Drive, and client email threads.
  </Accordion>

  <Accordion icon="tool" title="Which tools does Nextoria Hub replace?">
    Out of the box it replaces:

    * **Linear** — projects & tasks
    * **Slack** — team communication
    * **FreshBooks / QuickBooks** — invoicing & billing
    * **Google Drive** — file management (with sync on Growth+)
    * **Client email threads** — client portal

    Most agencies consolidate 5+ tools into Nextoria Hub.
  </Accordion>

  <Accordion icon="users" title="Is there a limit on client accounts?">
    Absolutely not. You can invite unlimited clients to your portal on every plan.
    Billing is based on **internal team seats** only. Clients don't count against
    your seat limit.
  </Accordion>

  <Accordion icon="shield" title="What roles and permissions are available?">
    There are 5 built-in roles: **Admin**, **Developer**, **Designer**,
    **Marketer**, and **Client**. Permissions are enforced at the API, middleware,
    and UI level — team members only see what's relevant to them, and clients
    never access internal data.
  </Accordion>

  <Accordion icon="credit-card" title="How does payment processing work?">
    Invoicing runs through our native **Stripe integration**. You can create
    branded invoices, send them directly to clients, and track payment status in
    real time. Revenue analytics and expense tracking are built into the same
    dashboard. Your Stripe account is connected directly — Nextoria Hub does not
    hold your funds.
  </Accordion>

  <Accordion icon="database" title="Do I need to migrate my data manually?">
    No. Our white-glove onboarding team handles the entire migration from Asana,
    ClickUp, Monday, or Notion for you — **free of charge on the Growth plan**. We
    handle project data, task history, and file organization. The migration
    typically takes 2–5 business days depending on data volume.
  </Accordion>

  <Accordion icon="lock" title="How secure is my data?">
    All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Access is
    strictly role-based and enforced at multiple layers of the application. The
    Scale plan adds SAML/SSO, audit logs, and optional self-hosted deployment for
    organizations that require full infrastructure control.
  </Accordion>

  <Accordion icon="headphones" title="What kind of support do you offer?">
    * **Starter** — email support, 48-hour response SLA - **Growth** — priority
      email support + dedicated Slack channel with our engineering team (real-time
      assistance during business hours) - **Scale** — 24/7 support, dedicated
      Success Manager, phone escalation for critical issues
  </Accordion>

  <Accordion icon="globe" title="Can I use my own domain for the client portal?">
    Yes. On Growth and Scale plans, you can configure a custom subdomain (e.g.
    `portal.youragency.com`) via a CNAME record. SSL is provisioned automatically.
    Setup typically takes under 10 minutes after DNS propagation.
  </Accordion>

  <Accordion icon="refresh" title="What's your refund policy?">
    We offer a **14-day free trial** on all plans with no credit card required. If you're on a paid plan and experience a service issue on our end, we offer prorated credits. We don't offer refunds on used billing periods, but you can cancel before the next renewal date at any time.
  </Accordion>
</AccordionGroup>

<Note>
  Still have questions? Reach us at
  [support@nextoriahub.com](mailto:support@nextoriahub.com) or join our
  [community Slack](https://nextoriahub.com/community).
</Note>